What is retrieval-augmented generation (RAG)?: a clear, fact-based explanation for South African organisations — with osFoundry as an example and dgm as an independent partner.

dgm is an independent integration partner for osFoundry — it is not affiliated with osFoundry’s maker (OS LLC) and has not yet completed an integration project for any client.

Retrieval-augmented generation (RAG) is a technique that lets an AI model answer from your knowledge, not only from its training data.

How it works

The system retrieves relevant passages from your documents and supplies them to the model as context, so answers are grounded in your organisation’s knowledge and hallucinations are reduced.

What this means for your business

RAG is the foundation of an intelligent knowledge base and of assistants that know your content. osFoundry is a model-agnostic AI orchestration platform built on a bring-your-own-key (BYOK) principle: usage-based pricing with no per-user fee, local-first and self-hostable operation, the option to pin your data region (US, EU or Japan) or to deploy it inside your own private cloud.

You can explore the osFoundry platform to learn more.

Where dgm comes in

dgm is an independent integration partner that helps organisations in South Africa adopt the osFoundry platform — from identifying the first practical use case, to setting it up, to connecting AI to the systems you already run. dgm operates separately from osFoundry’s maker (OS LLC) and has not yet completed an integration project for any client, so everything above is a proposed service rather than a delivered outcome. If you would like to weigh up a practical first step, dgm would be glad to think it through with you. Arrange an introductory call with dgm.